Welcome to Conclave TechMedia
Agenda
08:00 – 09:00
Registration & coffee
09:00 - 09:10
Lamp lighting ceremony
09:10 - 09:15
Welcome address by Conclave TechMedia
09:15 - 09:20
Opening remarks by the chairperson
09:20 - 09:50
Keynote Session: Reimagining Insurance Claims: From Cost Center to Customer Trust Engine
- Claims as the Moment of Truth in Customer Experience
- Speed, Transparency & Trust
- Measuring Trust, Not Just Cost
09:50 - 10:20
Keynote Session: Unlocking the account aggregator opportunity: Powering data-led, consent-driven insurance ecosystems
- Integrating Account Aggregator frameworks into insurance workflows
- Enhancing customer trust through transparent data sharing
- Enabling ecosystem partnerships using AA-enabled data platforms
10:20 - 11:00
Panel discussion: AI-Led distribution in insurance: Strengthening agents, activating ambient intelligence and deepening customer engagement
- Enhancing agent performance with AI-powered tools
- Using ambient intelligence to anticipate customer needs
- Optimizing lead generation and conversion with AI
- Integrating digital and physical (phygital) distribution channels
Panelists:
- Shammi Kapoor, SVP & Head - Operations, CS and Health Claims, Magma General Insurance Limited
- Dr Lavanya R Mundayur, Managing Director, Agriculture Insurance Company of India Limited
- Nirmal Bhattacharya, Chief Technical Officer, Risk Care Insurance Broking Services Pvt Ltd
- Viany Janpamula, Head- Partnerships,Combi Business Distribution & Special Projects, HDFC ERGO General Insurance
- KV Dipu, Senior President – Head Operations & CX, Bajaj General Insurance
- Victor Salve, SVP- IT Engineering , Star Union Dai-ichi Life Insurance Company Limited
-
11:00 - 11:30
COFFEE & NETWORKING BREAK
11:30 - 12:00
Keynote session: The next frontier of health insurance: AI, wearables, and hyper-personalized coverage
- Leveraging wearables for real-time health monitoring and risk assessment
- AI-driven underwriting and personalized policy recommendations
- Predictive analytics for proactive health interventions
12:00 - 12:30
Keynote session: Longevity meets AI: Creating insurance solutions for longer, healthier lives
- Designing products for aging populations and healthspan optimization
- Personalized wellness and prevention programs powered by AI
- Integrating predictive analytics into claims and underwriting for longevity
12:30 - 13:10
Panel discussion: The agentic evolution in insurance: From assisted automation to autonomous intelligence
- Transitioning from rule-based automation to intelligent decision-making
- AI-driven underwriting and claims management
- Balancing human oversight with autonomous systems
Panelists:
- Kanika Garg, Chief Operating Officer, Future Generali India Insurance Company Limited
- Vijay Gandhi, Chief Business Officer, Sorigin Insurance Brokers Pvt Ltd
- Gaurav Saxena, Chief Distribution Officer - Bancassurance, Aditya Birla Sun Life Insurance
- Nitin Mehta, Chief Distribution Officer & Head - Marketing, Bharti AXA life Insurance
13:10 - 13:40
Keynote session: Applying GenAI at scale: Transforming sales, onboarding, and customer service with AI agents
- Accelerating customer onboarding with GenAI automation
- Enhancing sales productivity through AI-driven insights
- AI agents for personalized, 24/7 customer service
13:40 - 14:40
Luncheon & networking
14:40-15:20
Panel discussion: Privacy- first innovation: Operationalizing Digital Personal Data Protection Act, 2023 [DPDPA] in Indian insurance
- Embedding data privacy into insurance product design
- Compliance strategies under DPDPA for insurers and intermediaries
- Balancing personalization with customer consent and data protection
Moderator:
- Parshant Arora, Chief Compliance Officer & General Counsel and Company Secretary, Zurich Kotak General Insurance Company (India) Limited
Panelists:
- Saad Khan, Assistant Vice President - Cyber Products and Underwriting, Reliance General Insurance
- Dr Sanjeev Dwivedi, President- Insurance Fraud Prevention Expert, Bajaj General Insurance
- Kiran (KB) Belsekar, Executive Vice President - CISO, DPO & IT Governance, Bandhan Life
- Vivek Dubey, Compliance Officer & Sr. Vice President, Coverfox Insurance
- Partha Banerjee, Chief Compliance & Legal Officer, Bima Sugam India Federation
- Ashish Lakhtakia, General Counsel,Chief-Regulatory Affairs and Company Secretary, Generali Central Insurance
15:20- 15:50
Fireside chat: Reimagining the insurance lifecycle: Seamless protection from onboarding to claims
- Streamlining onboarding and policy issuance with digital tools
- AI-driven risk assessment and underwriting for faster decisions
- Enhancing claims processing through automation and predictive analytics
Moderator:
- Abhra Sinha, Independent Consultant & Board Advisor
Panelists:
- Deepak Panchal, Director- Claims, Reinsurance Group of America, Incorporated
- Biswajit Sarkar, Head underwriting, Kotak Life
- Ashaya Kantawala, Chief Underwriting Officer (CUO), Berkley Insurance Company IFSCA Branch
15:50- 16:20
Keynote session: Integrated Life Insurance Operations: Driving Efficiency Across Underwriting, Claims, Risk & Analytics
- Intelligent Underwriting with Data & Automation
- Advanced Risk Assessment & Predictive Analytics
- Reinsurance Optimization & Risk Sharing
16:20 - 16:50
Award ceremony
16:50 - 17:00
Closing remarks and end of conference
17:00 Onwards
Coffee break & networking
Follow us on:
Copyright © TechMedia
