Welcome to Conclave TechMedia
Agenda
09:00-10:00
10:00-10:10
Lamp Lighting Ceremony by Chief Guest
10:10-10:20
Welcome Note by Conference Producer
10:20-10:30
Welcome Note by Chairperson
10:30-10:50
Keynote: From Platforms to Partnerships: How India Is Powering the Next Lending Wave
- Product-led lending innovation
- Bank–FinTech collaboration trends
- Embedded & API-first lending models
10:50-11:30
Panel Session: Data Privacy vs. Personalization in Lending
- AI-driven personalization ethics
- Managing alternate & behavioral data
- Explainable AI in credit decisions
Speakers:
- Surya Mohanty, Deputy Head Collection, Avanti
- Aditya Chitral, Director Of Product, Credit Saison
- Lov Loothra, SVP & Head of Product - Credit Saison India
- Prerna Bhasin, Strategic Advisor - Collections, Risk and Recovery, Northern Arc Capital
11:30-12:00
Networking & Refreshment Break
12:00-12:20
Keynote: Intelligent Collections: AI, data and Automation to Enhance Recovery
- Leveraging behavioral, transactional & alternate data for collections
- Using AI to determine who to contact, when, and how
- AI-driven decisioning for self-cure vs assisted collections
12:20-13:00
Panel Session: From Verification to Empowerment: The Aadhaar Face Revolution
- Face authentication for frictionless onboarding
- Inclusion for first-time borrowers
- Privacy, consent & future roadmap
Speakers:
- Sunil Kumar, Head of Risk, COO and Cofounder Karbon
- Manikant R Singh, Senior Vice President & Chief Information Security Officer, DMI Finance Private Limited
- Aditya Kumar, Founder, Nero Money
13:00-13:20
Keynote: Cyber Risk, Fraud & Identity Misuse in Digital Credit
- API security
- Account takeover risks
- Fraud prevention at scale
13:20-14:00
Panel Session: When Collections Meets Legal: Unlocking the Power of Partnership
- Ensuring fair practices while maximizing recovery outcomes
- Legal oversight in early-stage collections to mitigate regulatory risk
- Maintaining customer dignity and experience during legal escalation
14:00-15:00
Luncheon & Networking
15:00-15:30
Fire Side Chat- Recover Better, Not Harder: Practical Approaches to Smarter Credit Recovery
- Understanding the Real Reason Behind Missed Payments
- Recovery Without Brand Damage
- Field Recovery Realities Across Bharat
15:30-15:50
Keynote Session: Trust Is the New Growth Engine in Digital Lending
- Consent-driven personalization
- Privacy-first product design
- Customer confidence as a competitive edge
15:50-16:30
Panel Session: Strategic Communication for Collection Teams
- How are GenAI developments shaping the strategy for communication in collections?
- How much is the level of non-human intervention in collections? communication today and how is it likely to evolve in the future?
- How are contact centers and communication platforms evolving to facilitate empathetic and trust worthy communications?
16:30-17:00
Award & Felicitation Ceremony
17:00-17:10
Closing Ceremony
17:10 Onwards
Networking & Coffee
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