India is entering a transformative decade of customer experience — where trust, personalization, digital infrastructure, and purpose-driven loyalty converge to shape how brands engage with millions of users across platforms. As technology accelerates and consumer expectations rise, businesses must rethink their customer engagement strategies not just for growth — but for trust, retention, and long-term value.

2nd ExperienceX Loyalty Bharat Confex & Awards 2025 is a first-of-its-kind national platform bringing together over 500+ senior leaders in CX, digital transformation, loyalty, marketing, and customer data. Hosted in New Delhi, this two-day leadership summit will explore how India's CX and loyalty ecosystem is evolving through public infrastructure (like UPI, ONDC, Account Aggregators), cutting-edge technologies (AI, APIs, CDPs, Composable CX), and data-first, emotionally intelligent experiences.

Across 50+ keynotes, fireside chats, industry insight sessions, and panel discussions, ExperienceX 2025 will decode how leading brands in BFSI, retail, aviation, telecom, healthcare, real estate, and more are designing agile, scalable, and ethical customer journeys that go beyond rewards — into the future of intent-driven engagement, zero-party data, gamification, and trust architecture.

From behavioral loyalty to green rewards, conversational AI to cross-border engagement, every session is designed to be actionable, forward-looking, and grounded in India’s regulatory and technological context.

Award Categories

Nomination Guidelines – 2nd ExperienceX Loyalty Bharat Confex & Awards 2025

Eligibility

Company Awards: Open to all organizations across industries (Retail, BFSI, Aviation, HORECA, Real Estate, Automotive, Telecom, Utilities, Solution or technology Providers etc.). Submissions must showcase implemented initiatives with measurable results within the last 12 months.

Individual Awards : Open to all. In case of default in payment, the nomination will stand void.

Important Points

Nominations must be submitted by the individual/team directly responsible for the initiative, program, or strategy.
Submissions will be assessed on the basis of innovation, execution, measurable impact, and scalability.
All entries must be backed by facts, figures, KPIs, and supporting documentation. Case studies and testimonials are encouraged.
Information submitted will be kept strictly confidential and shared only with the judging panel assigned to the category.
Company Awards nominations should be authenticated by the Head of Department (HOD) or HR or concern authority.
Individual Awards nominations are encouraged to share their SUPPORTING DOCUMENTS.
Only initiatives/programs executed within the current organization in the past 12 months will be considered.
Incomplete or non-compliant submissions will be disqualified.
Deadline: All nomination forms must be submitted by 25 November 2025 to sanskriti.vardhan@conclavetechmedia.com.

Evaluation Process

Step 1 – Screening: Submissions are reviewed by the Conclave TechMedia Awards Team to ensure eligibility and completeness.

Step 2 – Jury Review: Eligible entries are presented anonymously to an independent jury of CX & Loyalty leaders, who assess them on innovation, execution, impact, scalability, and sustainability.

Step 3 – Final Selection: Scores from the jury are consolidated to shortlist finalists and winners in each category.

Step 4 – Recognition: Winners will be honored during the Awards Night on 9 December 2025, following Day 1 of the conference in New Delhi.

Customer Experience Trailblazer Award

Next-Gen Personalization Excellence Award

AI-Powered Loyalty Transformation Award

Digital-First Loyalty Program of the Year

Customer Data Trust & Transparency Award

Zero-Party Data & Insights Leadership Award

BFSI & FinTech Loyalty Excellence Award

Retail & E-Commerce Loyalty Leader Award

HORECA Loyalty Award

Aviation & Mobility CX Excellence Award

Automotive Loyalty & Mobility Innovation Award

Essential Services CX Excellence (Telecom, Utilities & Real Estate)

Purpose-Driven Loyalty & Sustainability Award

Emerging Loyalty Tech Startup of the Year Award

CX Visionary Leader of the Year

Rising Star in CX & Loyalty

Why Attend ?

ExperienceX India 2025 is the country’s most comprehensive platform focused on customer experience, digital loyalty, and trust-building technologies. Whether you're a brand leader, CX strategist, martech professional, or technology enabler, this two-day conclave delivers actionable value across sectors.

Gain Valuable Insights

Understand how AI, APIs, CDPs, IoT, and composable CX platforms are transforming customer journeys and loyalty frameworks in India’s evolving digital economy.

Engage with Industry Leaders

Network with over 250+ senior executives, CXOs, CMOs, Heads of Loyalty, CIOs, digital transformation leaders, and government policymakers from sectors such as retail, BFSI, aviation, real estate, telecom, and healthcare.

Stay Updated on Policy & Regulation

Learn how national digital infrastructure like UPI, ONDC, Aadhaar, and the DPDP Act is enabling customer-centric experiences while ensuring privacy, security, and compliance across loyalty ecosystems.

Explore Practical Loyalty Solutions

Discover how leading brands are:

Integrating loyalty into omnichannel platforms
Personalizing in real time using AI & behavioral data
Embedding reward mechanisms into wearables, EVs, apps, and more
Solving identity resolution and consent-based engagement

Thought Leadership Opportunities

Hear from CX visionaries and loyalty innovators as they share best practices, frameworks, and case studies — from “points to purpose” and emotional loyalty to composable architecture and sustainable engagement.

Interactive Formats

Experience a dynamic mix of keynotes, fireside chats, panel discussions, and industry insight sessions, designed to deliver hands-on learning and collaborative knowledge exchange.

Discover the Future of CX & Loyalty Tech

Stay ahead of the curve with deep dives into:

Gamification and habit loop mechanics
Cross-border loyalty strategies
Voice & conversational loyalty powered by GenAI
Green loyalty programs and ESG-linked incentives

Get a Competitive Edge

With India becoming a global epicenter of digital innovation, ExperienceX India 2025 equips you with the foresight, tools, and network to stay ahead in delivering meaningful, trust-driven, and tech-enabled customer loyalty experiences..

Key Takeaways

01

Build a deep understanding of India’s digital trust frameworks and how they power consent-led CX

02

Learn how to implement zero-party data strategies that drive engagement while respecting privacy

03

Discover how top brands design real-time, multi-platform loyalty experiences

04

Explore the future of gamification, composable CX, and AI agents in retention and engagement

05

Decode ROI: Learn how to measure loyalty’s impact on CLV, NPS, and business KPIs

06

Gain practical insights into cross-border loyalty, sustainability-linked rewards, and industry-specific CX strategies

Naya Bharat Nayi Nishtha

2nd ExperienceX Loyalty Bharat Confex & Awards 2025