Speakers

HARSHAVARDHAN CHAUHAAN

Founding Visionary & Chief Belief Officer Bharat YEF, Young Entrepreneurs Fund

HARSHAVARDHAN CHAUHAAN

HARSHAVARDHAN CHAUHAAN

Founding Visionary & Chief Belief Officer Bharat YEF, Young Entrepreneurs Fund

HARSHAVARDHAN CHAUHAAN's Bio

Harshvardhan Chauhaan is a serial entrepreneur, storyteller, and brand architect known for building deeply emotional, culture-first ventures that blur the lines between commerce, creativity, and consciousness. With a rare combination of strategic insight and artistic soul, he is the founder of DilSe – The Happyness Collective Pvt. Ltd., India’s pioneering E2C (Experiences-to-Consumer) brand.

Across a career spanning business, media, and performance, Harshvardhan has played instrumental roles in scaling multiple million-dollar ventures, leading brand transformation initiatives, and crafting narrative-led consumer experiences that resonate with the heart.

DIBYENDU KUMAR DAS

Sr-EVP and Head of Digital transaction excellence unit, Bandhan Bank

DIBYENDU KUMAR DAS

Sr-EVP and Head of Digital transaction excellence unit, Bandhan Bank

DIBYENDU KUMAR DAS's Bio

D.K. Das is the Executive Vice President and Head of Government Business at Bandhan Bank, with extensive experience in general management, operations, and strategic leadership. He oversees large-scale operations, including coordination with senior government stakeholders, customer and board engagement, and P&L responsibility for subsidiaries.

His expertise spans human resource management, fiscal discipline, business development, and client relationship management. With a focus on driving growth, operational excellence, and innovation, Mr. Das has led diverse teams and implemented impactful business strategies across sectors.

VIBHA SARIN PRABHAKAR

Chief Experience Officer, Shriram Automall

VIBHA SARIN PRABHAKAR

Chief Experience Officer, Shriram Automall

VIBHA SARIN PRABHAKAR's Bio

With over 20 years of global experience across India, the US, UK, Europe, and the Middle East, I specialize in digital transformation, governance, branding, and service management for global MNCs and major Indian brands. As a strategic advisor, TEDx/keynote speaker, and panelist, I've driven value at industry forums by leading B2B, B2C, and omnichannel business transformations.

Currently serving as Chief Experience Officer, I focus on revenue-driven growth, stakeholder engagement, and marketing-led innovation. I’ve successfully developed double-digit revenue and scaled customer engagement across physical and digital platforms. I work closely with C‑Suite leadership to streamline operations, manage risk, and redesign business models for global expansion.

DILPREET SINGH

Head - Loyalty CRM and Partnerships, ITC Hotels Limited

DILPREET SINGH

Head - Loyalty CRM and Partnerships, ITC Hotels Limited

DILPREET SINGH's Bio

with over two decades of experience across varied industries like Hospitality, Retail and BFSI. Currently he spearheads Loyalty, CRM and Partnerships vertical at ITC Hotels Limited. Renowned for driving digital transformation, he blends data, design thinking, and innovation to craft personalized, high-impact customer journeys that deliver both emotional resonance and commercial success.

MANISH PANJWANI

CTO, Shriram Automall India Group

MANISH PANJWANI

CTO, Shriram Automall India Group

MANISH PANJWANI's Bio

Manish is techie by passion and digital native. Have architected award winning products to building tech organization. Have led world’s renowned technology initiative for many bluechip clients: Canon, Learning.com, Pearson etc. From finTech and edTech CEO to presently CTO with Shriram Automall India Limited group companies – leading tech innovation led business growth for the company. Writer and Speaker on AI, Data Science, Cyber security, Blockchain, Metaverse, Digital first, AutoTech, Leadership. Mentor with tier-1 tech-colleges in India.

INDRANIL MUKHERJEE

Deputy Vice President & Head-Customer Experience, PVR Limited

INDRANIL MUKHERJEE

Deputy Vice President & Head-Customer Experience, PVR Limited

INDRANIL MUKHERJEE's Bio

Indranil Mukherjee is a seasoned Customer Experience leader with over two decades of experience in both service and product sectors. A steadfast advocate of the "Customer First" philosophy, they believe that while companies sell products, customers actually purchase experiences. As a CX professional and people manager, he inspires teams and delivers delight—walking the extra mile to create joy for customers, colleagues, and the organization alike.

AMBRASH KAPOOR

Associate Director - Customer Service, ASICS Corporation

AMBRASH KAPOOR

Associate Director - Customer Service, ASICS Corporation

AMBRASH KAPOOR's Bio

Customer Experience Leader • CX Innovator • Keynote Speaker
With 20+ years of leadership in customer service, Ambrash Kapoor currently spearheads CX strategy at ASICS India—driving customer satisfaction, retention, and loyalty through the smart adoption of tech and analytics. Previously, as Vice President at Aviva India, he honed award-winning teams, set up contact centers, and led retention operations. His early career spanned leadership roles at Tata AIG, Bharti Airtel, and EXL Services, where he built his foundation in process excellence and customer-centric innovation.

ANGAD WADIA

Chief Operating Officer, Bajaj Capital Ltd.

ANGAD WADIA

Chief Operating Officer, Bajaj Capital Ltd.

ANGAD WADIA's Bio

A operations leader with 17+ years of expertise, Angad Wadia steers operational excellence at Bajaj Capital—one of India’s premier investment and financial planning firms. With a sharp focus on customer experience, risk & compliance, and process innovation, he builds scalable systems and performance metrics that drive productivity. A transformational leader at heart, he excels at guiding cross-functional teams, leveraging analytics for strategic decisions, and fostering a culture of continuous improvement. Passionate about startup culture, finance‑tech convergence, and employee engagement, Angad is always open to exploring what’s next in finance and technolog

NAVEEN MALHOTRA

Director - Client Relations , Sber Bank India

NAVEEN MALHOTRA

Director - Client Relations , Sber Bank India

NAVEEN MALHOTRA's Bio

Mr Naveen Malhotra is a Corprate Banker with a wealth of experience in Wholesale Banking, Trade Finance, Project Finance and SME Banking. With a remarkable career spanning over 17 years, he has contributed to As Director – Client Relations at Sber bank, Mr Malhotra specializes in INR-Ruble Payment Mechanisms for Indio-Russian bilateral trade, helping Indian and Russian companies navigate trade settlement challenges in line with regulatory frameworks. Through engaging keynotes, insightful discussions, and thought-provoking ideas, he provides valuable perspectives on bolstering trade between the two countries. Mr Malhotra has spoken at prestigious industry and trade forums and conferences dealing with Indo-Russian trade and banking solutions thereof.

SANDEEP SINGH SACHDEVA

Head - Customer & Seller Experience, Snapdeal

SANDEEP SINGH SACHDEVA

Head - Customer & Seller Experience, Snapdeal

SANDEEP SINGH SACHDEVA's Bio

Sandeep Sachdeva is a seasoned leader with over two decades of experience in the e-commerce & services sectors. At Snapdeal, he currently heads Seller and Customer Experience, driving initiatives to enhance customer experience & streamline seller operations.

Sandeep is passionate about integrating AI into everyday business processes to deliver exceptional customer service and improve operational efficiency. His expertise lies in transforming complex challenges into actionable strategies, making him a sought-after speaker on AI’s impact on BPOs and e-commerce.

SAI THOTA (TOTA)

Revenue Head - D2C, Salty

SAI THOTA (TOTA)

Revenue Head - D2C, Salty

SAI THOTA (TOTA)'s Bio

Sai Tota is an online growth professional with 2 decades of experience in digital marketing & online sales across D2C, eCommerce & Omnichannel Retail. He is Currently heading D2C revenue at Salty, a digital-first fashion accessories brand. Prior to Salty, he has worked with brands like FNP (Ferns N Petals) heading their Digital Marketing globally across India, Middle East & South East Asia.

REEMA CHUGH

Director Loyalty & Partnerships, Accor India

REEMA CHUGH

Director Loyalty & Partnerships, Accor India

REEMA CHUGH's Bio

SARANSH BHATNAGAR

Head of MarTech & Brand - CARS24 Australia

SARANSH BHATNAGAR

Head of MarTech & Brand - CARS24 Australia

SARANSH BHATNAGAR's Bio

Saransh Bhatnagar is the Head of MarTech & Brand at CARS24 Australia, where he leads innovative marketing technology strategies and brand growth initiatives. With a strong background in digital transformation, customer engagement, and data-driven marketing, he has been instrumental in shaping impactful campaigns that connect with diverse audiences.

Passionate about the intersection of technology and consumer experience, Saransh brings deep expertise in building scalable marketing ecosystems, driving brand positioning, and fostering customer loyalty. His insights into MarTech adoption, brand storytelling, and digital growth make him a sought-after voice at industry forums.

ADITYA ARUNN SAKHUJA

Growth & Strategic Partnerships — The Body Shop

ADITYA ARUNN SAKHUJA

Growth & Strategic Partnerships — The Body Shop

ADITYA ARUNN SAKHUJA's Bio

Aditya Sakhuja is a growth leader and digital transformation expert with over 12 years of experience driving customer loyalty, retention, and market expansion across global brands and startups. At Quest Retail, he heads growth, strategic partnerships, and loyalty initiatives for The Body Shop, Kiehl’s, and Avon.

He has successfully redesigned multi-country loyalty programs, scaled The Body Shop app into a leading customer engagement platform, and forged partnerships with top banks, travel, and e-commerce players to boost acquisition and retention. His work has delivered double-digit revenue growth, a 124% uplift in e-commerce sales, and significant cost efficiencies through omnichannel strategies.

A serial entrepreneur turned corporate leader, Aditya has founded and scaled three ventures, including a sustainability-driven consumer brand and a VC-backed hospitality tech startup in London. His career spans India, the UK, Canada, and the Middle East, with a unique ability to blend data-driven insights, customer-centric design, and operational execution.

Aditya is passionate about reimagining how brands engage with customers in the experience economy—building loyalty ecosystems that go beyond transactions to create lasting brand affinity.

DR. MOHIT BHATIA

Founder – Fuschia, Physiovits & Dr. Snug | Director – Vkare Bio Sciences Pvt. Ltd.

DR. MOHIT BHATIA

Founder – Fuschia, Physiovits & Dr. Snug | Director – Vkare Bio Sciences Pvt. Ltd.

DR. MOHIT BHATIA's Bio

Dr. Mohit Bhatia is a medical doctor, entrepreneur, and healthcare consultant with over 15 years of experience spanning clinical research, medico-marketing, and brand building in the health and wellness sector. As Founder of Fuschia, Physiovits, and Dr. Snug, and Director at Vkare Bio Sciences, he has successfully developed innovative brands in healthcare and beauty. A former Medical Affairs leader at AstraZeneca across eight Asian countries, he also mentors young entrepreneurs through the Delhi Government’s Business Blasters initiative.

VISHAL PATHANIA

Head of Digital Marketing, Relaxo Footwears Limited

VISHAL PATHANIA

Head of Digital Marketing, Relaxo Footwears Limited

VISHAL PATHANIA's Bio

Mr. Vishal Pathania is a visionary leader in digital marketing, driving digital transformation at Relaxo Footwear Limited as Head of Digital Marketing. With a proven track record of driving transformative digital strategies, he has redefined brand experiences and unlocked exponential growth across D2C channels, e-commerce, and performance marketing.

Previously, Vishal led digital initiatives at Hindware Home Innovation Ltd., where his strategic brilliance fueled measurable growth and brand impact. His leadership experience also includes managing public relations and communications for iconic global brands like Versace, Guess, and Nautica during his tenure at Timex Group India Limited, delivering transformative results and scaling e-commerce operations exponentially.

An accomplished professional with a B.Tech and an MBA, Vishal blends a passion for technology with a creative vision, inspiring high-performing teams to achieve new heights. As Relaxo’s Digital lead, he brings unmatched expertise to create seamless digital experiences that resonate with today’s consumers.

Beyond the workplace, Vishal is a football enthusiast, an explorer at heart, and a tech-savvy innovator always ready to embrace the next big idea.

Naya Bharat Nayi Nishtha

2nd ExperienceX Loyalty Bharat Confex & Awards 2025

2nd ExperienceX Loyalty Bharat Confex & Awards 2025

Speakers

HARSHAVARDHAN CHAUHAAN

DIBYENDU KUMAR DAS

VIBHA SARIN PRABHAKAR

DILPREET SINGH

MANISH PANJWANI

INDRANIL MUKHERJEE

AMBRASH KAPOOR

ANGAD WADIA

NAVEEN MALHOTRA

SANDEEP SINGH SACHDEVA

SAI THOTA (TOTA)

REEMA CHUGH

SARANSH BHATNAGAR

ADITYA ARUNN SAKHUJA

DR. MOHIT BHATIA

VISHAL PATHANIA

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