Welcome & Opening Remarks
- Set the stage for the session, introduce speakers, and share the agenda.
Welcome to Conclave TechMedia
Agenda
EVENT HIGHLIGHTS
Duration: 60 Minutes
Format: Virtual | Keynote + Panel + Spotlight + Fireside Chat + Q&A
00:00 - 00:05
00:05 – 00:10
Opening Keynote: Creating Meaningful Loyalty in the Age of Experience
- Explore how CX has become central to brand value and how speed, trust, and personalization drive long-term customer engagement across sectors.
00:10 – 00:30
Panel Discussion: Building the Next Generation of Loyalty Programs
- Rethinking loyalty across industries (finance, retail, telecom, healthcare, etc.)
- From transactions to relationships: leveraging data, AI & omnichannel journeys
- Ethical personalization: balancing trust, consent, and relevance
00:30 – 00:40
Industry Spotlight: Designing Emotionally Intelligent Customer Journeys
- Case study or focused talk on how brands are using behavioral insights, conversational AI, and real-time data to create emotionally resonant customer experiences.
00:40 – 00:50
Fireside Chat: Purpose-Led Loyalty – Driving Connection Beyond Rewards
- An informal, high-impact discussion on how sustainability, social values, and community impact are shaping modern loyalty strategies.
00:50 – 01:00
Audience Q&A + Closing Remarks
- Open the floor for questions and conclude with key takeaways and thanks.
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