Speakers

KAMILA KICINSKA

Director of Customer Experience - Jet Luxe

KAMILA KICINSKA

KAMILA KICINSKA

Director of Customer Experience - Jet Luxe

KAMILA KICINSKA's Bio

Kamila Kicinska is a Customer Experience leader and member of the Customer Experience Professionals Association with deep expertise in luxury travel, aviation, and digital transformation. She has led VVIP service teams for ultra-high-net-worth and Fortune 500 clients. Kamila focuses on blending human-centered design with AI-driven strategies to redefine customer experience in the digital era.

VIJAYBAHU JOSHI

Associate Vice President & Head of Experience Design - Jio Platforms Limited (JPL)

VIJAYBAHU JOSHI

Associate Vice President & Head of Experience Design - Jio Platforms Limited (JPL)

VIJAYBAHU JOSHI's Bio

SEETHARAMAN SRINIVASAN

Director - SCM & Customer Service , HARMAN India

SEETHARAMAN SRINIVASAN

Director - SCM & Customer Service , HARMAN India

SEETHARAMAN SRINIVASAN's Bio

Mr. Seetharaman Srinivasan, an accomplished professional and visionary leader with over 25 years of experience in business operations, supply chain management, customer experience, and strategic leadership. Currently serving as the Director – Supply Chain & Customer Service at Harman International, Mr. Seetharaman is at the forefront of driving innovation and operational excellence in one of the most dynamic and fast-evolving sectors.

Throughout his illustrious career, Mr. Seetharaman has established and led end-to-end business operations across Fortune 500 companies, multinational corporations, government, and private organizations, contributing to their success and growth. Prior to his current role, he served as the Head of Operations at Titan Company Limited where he successfully managed the complex supply chain and customer operations for the Smart Wearables division, showcasing his unmatched expertise in Digital Supply Chain incl. procurement, logistics, strategic sourcing, compliance & Customer Experience.

SUPRIYA RATH

Global eCommerce Marketing Leader - Alliance & Affiliate Partnerships, Lenovo

SUPRIYA RATH

Global eCommerce Marketing Leader - Alliance & Affiliate Partnerships, Lenovo

SUPRIYA RATH's Bio

Business professional with 16+ years of Marketing & CX experience. Successful career stints in multi-brand retail and consumer technology verticals. As a customer-obsessed passionate marketer, retail strategist and a digital enthusiast have held various roles across traditional and emerging/digital marketing. Built the CX foundation to bring-in customer-first mindset. Strengths in teamwork, project management, execution ownership and working with complex & diverse teams.

KESARINANDAN KUMAR

Senior Strategy Consultant

KESARINANDAN KUMAR

Senior Strategy Consultant

KESARINANDAN KUMAR's Bio

Kesarinandan Kumar is deeply involved in India’s digital payments and fintech ecosystem, where he works on building bridges between industry, regulators, and innovators. With a background in strategy, policy, and consulting, he is passionate about shaping customer experiences and ecosystems that enable trust, scale, and meaningful growth for businesses and consumers alike.

RAHUL VASU

Head Product, Loyalty, Analytics & CRM- Jio World Centre

RAHUL VASU

Head Product, Loyalty, Analytics & CRM- Jio World Centre

RAHUL VASU's Bio

Rahul Vasu is a seasoned leader with over 22 years of experience in Loyalty, Analytics, and CRM. Currently heading Loyalty, Analytics & CRM at Jio World Centre, part of Reliance Industries Limited, Rahul has been at the forefront of designing and executing data-driven strategies that drive customer acquisition, engagement, and retention.
At Jio World Centre, he conceptualized and launched Friends of NMACC, a paid membership program that has grown into a profitable and flagship loyalty initiative. His expertise lies in building customer-centric ecosystems that not only enhance customer satisfaction but also deliver measurable business impact.
Rahul is passionate about leveraging insights, technology, and innovation to transform loyalty into a strategic growth driver for businesses.

ANJALI PRASHANT TYAGI

Head-Loyalty & Partnerships, 4moles

ANJALI PRASHANT TYAGI

Head-Loyalty & Partnerships, 4moles

ANJALI PRASHANT TYAGI's Bio

Anjali Prashant Tyagi is the Head of Loyalty and Partnerships at 4moles.com, Asia’s leading golf ecosystem. Driving innovation with Asia’s first golf-focused loyalty and rewards program, building strategic alliances and customer engagement platforms that redefine value creation in niche communities and fresh perspectives on how brands can cultivate loyalty in today’s digital-first world

YASH GUPTA

Sr. Strategy Consultant – Deloitte

YASH GUPTA

Sr. Strategy Consultant – Deloitte

YASH GUPTA's Bio

Yash Gupta is a Strategy Consultant specializing in Go-To-Market (GTM) strategy, operations, and product marketing. At Deloitte, he partners with Fortune 500 clients to design and execute revenue-focused strategies that bridge the gap between customer insight and business impact. Yash combines his consulting expertise with hands-on experience in AI-driven operations, building scalable GTM systems that align cross-functional teams and deliver measurable outcomes across sales, marketing, and product functions.

1st Edition of the ExperienceX Loyalty Webinar Series

ExperienceX India – Redefining Customer Loyalty & Experience in a Digital World

ExperienceX India – Redefining Customer Loyalty & Experience in a Digital World

Speakers

KAMILA KICINSKA

VIJAYBAHU JOSHI

SEETHARAMAN SRINIVASAN

SUPRIYA RATH

KESARINANDAN KUMAR

RAHUL VASU

ANJALI PRASHANT TYAGI

YASH GUPTA

Quick Links

Other Links

Contact Information